Terms and conditions


Dear lovely earthlings, kindly read through this before proceed to your orders.
You're agree to our terms and conditions upon placing your orders. Thank you.


1. In General 
Serious buyers only. Back-out buyers are totally not cool.
All items are brand new and part of them are under pre-order.
Prices shown are fixed and non-negotiable.
Changes or cancellations are not welcome once an order is confirmed.
We take pride in ensuring all of our items are in best condition prior to shipment, hence we do not entertain further request for exchange or refund once delivered.
Color and saturation will be different due to various settings of displays, the hue of actual items may vary slightly from the website.
All information contained herein is subject to change without prior notice.

2. Shipping & Handling
We know how important it is to receive your goods when you expect them, especially if you have ordered something unique!
Thesoreheart is using PosLaju for shipment. It normally takes one to two business days to proceed.
West Malaysia: First 500g (one to two pieces) rm7 continued with rm2 per 200g.
East Malaysia: First 500g (one to two pieces) rm9 continued with rm3 per 200g.
We do provide domestic delivery, it will take longer time than PosLaju, but it's much cheaper. Feel free to request upon order.
We will not be responsible and / or held liable to any items posted that are lost and / or damage during shipment.


3. Payment 
Payment can be made by any method to the Public Bank account that will be given via email.
Customers are advised to make the payment asap to ensure your order, as we can reserve your order before they're running out.
Do inform us at thesoreheart@gmail.com after payment is made.


4. Privacy Policy
We are committed to protect your privacy. We do not sell or rent the information of our customers to any party.
With upon placing your order, you are agreeing to our terms & conditions.


Last but not least,
Have a great day and thanks for visiting thesoreheart!